Terms & Conditions

Website terms & conditions

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any

part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.

2. Copyright notice

2.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. Permission to use website

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

(d) stream audio and video files from our website using the media player on our website; and

(e) use our website services by means of a web browser, subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.

3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

4. Misuse of website

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(d) probe, scan or test the vulnerability of our website without our permission;

(e) circumvent any authentication or security systems or processes on or relating to our website;

(f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

(h) decrypt or decipher any communications sent by or to our website without our permission;

(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(k) use our website except by means of our public interfaces;

(l) violate the directives set out in the robots.txt file for our website;

(m) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n) do anything that interferes with the normal use of our website.

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non- misleading.

5. Limited warranties

5.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date;

(d) that the website or any service on the website will remain available.

5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

5.3 To the maximum extent permitted by applicable law and subject to Section 6.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

6. Limitations and exclusions of liability

6.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(d) exclude any liabilities that may not be excluded under applicable law.

6.2 The limitations and exclusions of liability set out in this Section 6 and elsewhere in these terms and conditions:

(a) are subject to Section 6.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

6.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

6.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

6.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

6.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

6.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

7. Breaches of these terms and conditions

7.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website; and/or

(f) commence legal action against you, whether for breach of contract or otherwise.

7.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.

8. Variation

8.1 We may revise these terms and conditions from time to time.

8.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on

the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

9. Assignment

9.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

9.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

10. Severability

10.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

10.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

11. Third party rights

11.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

11.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

12. Entire agreement

12.1 Subject to Section 6.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

13. Law and jurisdiction

13.1 These terms and conditions shall be governed by and construed in accordance with English law.

13.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

14. Statutory and regulatory disclosures

14.1 Our VAT number is GB 414 0006 64.

15. Our details

15.1 This website is owned and operated by Gil Riley Equine Vets Limited .

15.2 We are registered in England and Wales under registration number 14002142, and our registered office is at Gil Riley Equine Vets Limited, Calyx House, South Road, Taunton TA1 3DU.

15.3 Our principal place of business is at Gil Riley Equine Vets, Woodpecker Stables, The Moor, Dale Abbey, Derbyshire DE7 4PL.

15.4 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form; or

Gil Riley Equine Vets Limited Terms and Conditions of Business

Welcome to our practice. We would like to thank you for entrusting the care and attention of your animal to Gil Riley Equine Vets. We would ask that you take a few moments to read the following terms of business. If any of the details are unclear, please ask for further clarification. Gil Riley Equine Vets Limited is a private limited company incorporated in England and Wales with registered number 13167468, whose registered office is Calyx House, South Road, Taunton TA1 3DU.

This sets out the terms of business upon which we, Gil Riley Equine Vets Limited, will provide equine veterinary services. By instructing us to perform services, or by purchasing or ordering goods, you are making an offer, and you are confirming that you agree to these terms of business. If we accept your instruction, purchase, or order, a legally binding contract is made between us and you.

Our commitment to you

We aim to provide you with a first-class service. We aim to provide your horse/pony/ donkey (“animal”) with the highest standard of veterinary diagnostics, treatment and care.

Fees

All professional fees, consumables and charges for drugs and services are subject to VAT at the current rate. Fee levels are determined by the time spent on a case, the level of intensity of investigation and treatment used, the expertise required, and the technical equipment used, in addition to the costs of drugs, materials and consumables used.

You agree to pay Gil Riley Equine Vets Limited all costs and expenses that may be incurred whilst your animal is under Gil Riley Equine Vets Limited's care. You understand that if complications occur, the costs which you will be liable for, may well be more than those first anticipated.

You will understand that quite often the investigation and treatment of accident, illness and injury does not follow a predictable “standard” course, and therefore costs may vary and be difficult to predict accurately. Where complex or costly investigation and treatment is anticipated, we will discuss this with you and provide you with an estimate where possible. If specifically requested, we will provide you with a written estimate but, unless stated to the contrary, such an estimate will be for guidance only. We will endeavor to inform you of significant changes from the estimate throughout the progress of each case investigation/treatment. Depending on the treatment/investigation process this may not be possible. Please be aware that where unexpected problems and complications occur, costs are likely to increase.

Invoicing and payment terms

An itemised invoice will be produced at the conclusion of visit, investigation and/or treatment when payment will be required via cash, card or BACS. Only in exceptional circumstances can the practice allow a delay in payment. Delayed payments must be agreed with the veterinary surgeon prior to treatment, with a written note made on the client’s records. We reserve the right to request that any delay in payment must be in the form of a standing order with your bank.

Should an account not be settled within 7 days then a reminder will be sent. Further reminders will incur an additional accounting fee in respect of administrative costs incurred. The practice reserves the right to use debt collection agencies at any stage where agreed payment plans have not been complied with, or where the practice is concerned about non-payment. Further charges will be levied in respect of costs incurred in collecting the debt.

Unless otherwise agreed, Clients referred to the clinic will be invoiced at the conclusion of investigation/ treatment, and payment in full will be expected prior to discharge from the hospital.

Where significant fees are likely to be encountered, a deposit (normally by credit or debit card payment) may be requested at the time of admission. Unless we agree otherwise, our invoices are payable on receipt.

In the event of non-payment, you will be liable for our costs of recovery (including legal fees) and in addition we may refer your account to a debt collection agency and their fees will also be added to your debt and will be payable by you.

Similarly, in the event that court action is necessary, all associated costs, including legal fees, will be claimed from you and these additional costs are likely to increase significantly your indebtedness to Gil Riley Equine Vets Limited.

Methods of payment

The following methods are acceptable: 1) Cards: Mastercard, Visa, Delta. 2) BACS: For this method, please see our bank details on your invoice, or contact our accounts department. 3) Sage Pay via our website. 4) Cash

Refund Policy

At Gil Riley Equine Vets, we strive to provide the best care for your horses and ensure your satisfaction with our services. However, we

understand that situations may arise where a refund is necessary.

Please note the following guidelines regarding our refund policy:

1. Service Charges: All veterinary services, including but not limited to exams, treatments, and procedures, are billed based on the actual service provided. Once a service is rendered, payment is required in full.

2. Non-Refundable Items: All medicines, supplies, or products purchased through the clinic, are non-refundable once they have left our premises.

3. Cancellation Policy: If an appointment is cancelled less than 24 hours in advance, a cancellation fee may apply.

4. Exceptional Circumstances: In cases of billing errors, overpayments, or services that were not rendered, refunds will be processed promptly upon verification.

For questions or concerns regarding our refund policy, please feel free to contact our office.

Inability to pay

If for any reason you anticipate being unable to settle your account in full at the time that the animal is discharged from our care, we ask that you discuss this matter with us as soon as possible. In exceptional circumstances only, part payment or payment by instalments on account (normally a standing order) may be arranged at the discretion of the practice manager only.

The practice reserves the right to terminate the service it provides to a client and his/her animal. This will be done in writing and allow a 7-day period to permit the client to register with another veterinary practice. We will email patient records on request of the new practice. In the event of verbal or physical abuse to any member of the practice team, the practice reserves the right to provide no further treatment to the animals of the client, and the client will be banned from the practice premises and environs with immediate effect. The practice reserves the right to involve the police where it feels it appropriate.

Equine Insurance

Gil Riley Equine Vets Limited strongly supports the principle of insuring animals against unexpected accidents, illness or injury.

For all routine referrals you must inform your insurance company prior to your appointment that you have been referred to Gil Riley Equine Vets Limited and the nature of the condition/proposed treatment. In the case of an emergency or a first opinion case the insurance company should be contacted at the earliest opportunity.

Most insurance companies will require us to complete a claim form to be signed by the attending vet and returned to them together with a copy of the veterinary report and invoice.

Provided that the insurance company has agreed to the claim in principle, and that you have not made payment to us directly in advance of a claim, we require that payments of claims by insurance companies are made direct to us. To fulfil this requirement, you must ensure that your insurance claim form is appropriately signed, and you have instructed your insurance company to pay Gil Riley Equine Vets Limited directly. Please be aware that the cost of some aspects of the animal’s care may not be covered by insurance (e.g. policy excess, hospitalisation).

These costs, together with any costs subsequently rejected by your insurance company, and any fees over the insured amount must be paid directly by you to Gil Riley Equine Vets Limited. Regardless of whether the animal is insured, the entire bill remains your responsibility until it is paid in full. A belief or understanding on your part that your insurers will meet some or all our charges will not be a defense in respect of any claim we make against you for non-payment. Correspondingly, credit will be given to you in respect of any payment we receive from a third party (including an insurance company) on your behalf in circumstances where the relevant payment is intended to meet or partially to meet financial obligations of you to Gil Riley Equine Vets Limited.

Client Relationship

You will ensure that we have, at all times up to date contact details for you and will inform us of any change of ownership of an animal. It will frequently be in the interests of animal welfare, continuity of care and treatment and of other considerations relevant to ensuring the best possible treatment and outcomes for animals under the care of Gil Riley Equine Vets Limited, that Gil Riley Equine Vets Limited is able to communicate not only with the owner of the animal, but also with others either directly or indirectly involved in the care, management, custody or ownership of the animal in question or its insurance. You accordingly specifically authorise Gil Riley Equine Vets Limited to communicate with any and all such authorised third parties and to convey to them, as necessary, information which, for this provision, might be regarded as confidential information between Gil Riley Equine Vets Limited and you.

Further you agree that we are permitted to consult with others either directly or indirectly involved in the care, management, custody, insurance of or ownership of the animal in question or its insurance with regard to payment or recovery of fees incurred in connection with the animal in question. If you are acting as an authorised agent of an owner of an animal, (including but not limited to an agent, representative, custodian, referring practice, an insurance company or other third party), you represent, warrant and undertake that you are duly authorised by the owner to engage the services of Gil Riley Equine Vets Limited in relation to such animal, provide information and personal data about the owner to Gil Riley Equine Vets Limited and, to the extent that you lack relevant authority, you hereby undertake to indemnify and keep indemnified Gil Riley Equine Vets Limited from and against all consequences of any such want of authority and confirm that you are liable for Gil Riley Equine Vets Limited’s fees for providing the services you instructed us to provide.

In circumstances where the client of Gil Riley Equine Vets Limited is a company or other legal entity which is not one or more human persons, Gil Riley Equine Vets Limited shall be entitled to pursue the amount owed by such entity against the persons responsible for the day to day management of that entity and to treat such persons as primary obligators in respect of the entity’s indebtedness to Gil Riley Equine Vets Limited.

If any person who is contractually the client of Gil Riley Equine Vets Limited under these conditions shall be liable to Gil Riley Equine Vets Limited for any amount due to Gil Riley Equine Vets Limited in respect of any animal treated under these Conditions, then any assertion by such contracting party that he/she is not the owner of the relevant animal shall not be a defence in respect of any claim brought against such person by Gil Riley Equine Vets Limited.

Records ownership

All records, images and tissue samples acquired during the course of clinical investigation and/or treatment shall remain the property of Gil Riley Equine Vets Limited.

This accumulated information may be used for the purposes of clinical research and veterinary education, including publications and presentations at professional or lay-person meetings. Information used for such purposes will be completely anonymised such that no identifying data (client or animal name) will be apparent.

Confidentiality and Data Protection

Gil Riley Equine Vets Limited recognises that client confidentiality is of the utmost importance. Save as required to perform the agreed services or as required by law, we will not pass any of your personal identifiable details to third parties without your permission (including permission given in these Terms and Conditions).

We use any personal data we collect in accordance with our Privacy Notice. Further information regarding your rights with respect to your Personal Data can also be found in our Privacy Policy which can either be found on our website or is available upon request.

Feedback

We aim to always deliver the highest standard of care to our clients and their horses and, in order to help us achieve this, we value feedback from our clients about the services we provide. This can be sent to our practice manager-hello@grvets.co.uk.

Complaints

Whilst we strive to provide animals with the best possible standard of care, we recognise that on occasion you may feel that we don’t get it right. Often at the heart of many problems is poor communication, so if you have any grievance, please discuss this with us at the first opportunity. If you wish to make a complaint, please do so by writing to our practice manager in the first instance. If you have any cause to dispute the fees on your invoice please send written notice to our practice manager, within 7 days of receiving your invoice, to hello@grvets.co.uk.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Consumer Contract Regulations 2013

In the event that you are contracting with Gil Riley Equine Vets Limited as a consumer, and such contract is not made at one of the premises of Gil Riley Equine Vets Limited, you have under the Consumer Contract Regulations 2013 a right to cancel instructions given to Gil Riley Equine Vets Limited by yourself within fourteen (14) working days. If you wish to terminate your instructions to Gil Riley Equine Vets Limited within such fourteen (14) day period then Gil Riley Equine Vets Limited will discontinue rendering services to you, but you will be responsible for any services Gil Riley Equine Vets Limited has provided up to and including the date when Gil Riley Equine Vets Limited received your notice to terminate your instructions.

Additions and variations to these Terms and Conditions

No addition or variation of these conditions will bind Gil Riley Equine Vets Limited unless it is specifically agreed in writing and signed by one of the practice owners. No agent or person employed by, or under contract with the practice has the authority to alter or vary these conditions in any way. Any addition or variation to these conditions will be displayed in reception for a period of at least 3 months but we regret we are unable to notify clients individually.

Gil Riley Equine Vets Limited. Company registration number 13167468. Registered Office: Calyx House, South Road, Taunton TA1 3DU.